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Your privacy matters to us

When you open an account at antamtoto99, we handle your personal details, payment information and account activity with clear, straightforward rules.

Data collected and whyHow we keep your account safeYour rights and choices
antamtoto99 Your privacy matters to us
REACH OUR TEAM

Contact us about your privacy

We respond to data access requests, account updates and privacy questions within 48 hours. Our support team speaks English and Indonesian and is available across multiple channels during your playing hours. Players in Makassar and throughout Indonesia can reach us the same way: via live chat during lobby access, email for formal requests, or phone during our business window.

Team online

Live Chat

Open your account lobby and tap Support in the footer. Our team responds in real-time during your session and can walk you through account security settings or data requests.

Email Support

Send privacy inquiries to [email protected]. Use this channel for formal data access requests or to submit documentation needed for account verification.

Phone

Call our verification line during business hours to discuss account security, payment history or to update personal details linked to your DANA, OVO, GoPay or QRIS wallet.

SECURITY PRACTICES

How we secure and manage your information

Encryption protects all data in transit between your device and our servers, whether you're logging in on mobile or desktop.

Encryption

All data transfers use SSL encryption. Your DANA, OVO, GoPay and QRIS payment details are tokenised and never stored in plain text on our servers.

Account Sessions

Your session expires after 30 minutes of no activity. Log back in from the lobby to resume play and maintain security on public or shared devices.

Withdrawal Verification

Every withdrawal request triggers a two-factor check via email or SMS to confirm it's really you moving money from your account.

Data Retention

We keep your account data for the life of your membership. After closure, we retain transaction records for three years to meet regional reporting requirements, then delete personal details.

Access Control

Staff access to your personal information is limited to support requests, fraud investigations or regulatory compliance. All access is logged and audited monthly.

Your Rights

You can request a copy of your data, update your profile information or ask us to correct inaccuracies. Submit requests via our Privacy form in Account Settings or contact [email protected].

Privacy and data FAQs

Your account profile is deactivated immediately. We retain your transaction history and identity verification documents for three years to comply with regional regulations. Personal details like your phone number and email can be deleted sooner if you request it; contact [email protected] to submit a formal deletion request.

No. Payment credentials are tokenised so we never hold your actual wallet details. Deposits are processed through secure payment gateways; only a unique token is stored in your account to link future transactions. You control your payment method access directly through your DANA, OVO, GoPay or QRIS app.

Yes. Log into your account, go to Settings, select Privacy and Data, then click Request My Data. We'll compile your profile information, deposit history, game records and device logs within five business days and send them via secure download link.

We keep your complete game history for as long as your account is active. After you close your account, we retain game records for two years for dispute resolution and integrity checks, then delete them. Deposit and withdrawal records are kept for three years to meet regional financial reporting requirements.

Only you can see your full account dashboard and game history by logging in. Our support team can view limited account details if you contact them to resolve a dispute or update your information. We never sell or share your data with third parties; depends on local law, law enforcement may request account details with a valid warrant.

Freeze your account immediately by clicking Security in the Settings menu, or contact our support team via live chat in the lobby. Change your password from a secure device, enable two-factor authentication on all future logins, and review your deposit and withdrawal history for unauthorised activity.

Yes, we use cookies to remember your login, language setting and game preferences so you don't have to re-enter them every session. Cookies also help us detect fraud and prevent account takeover. You can disable non-essential cookies in your browser settings, but some features like live table access may not work properly without them.